Refund policy
Returns Policy
On receipt of goods:
- Inspect all goods as soon as they are received.
- Contact us promptly if an item is damaged, defective, incorrect, or does not match your order.
- Provide full details of the issue so we can assess the return, exchange, refund, or replacement options available.
Returns Process
If you need to return an item, please contact us first so we can assess the request and confirm the correct process.
Returned items must be in the same condition that you received them, unused, in their original packaging, and accompanied by a receipt or proof of purchase.
How to start a return
To start a return, please contact us at sales@alfapizzaovens.co.nz. Once your return is approved, we will confirm the return address and provide instructions on how and where to send your item.
Large-item returns
- Pizza ovens and other bulky items must be approved for return before they are sent back.
- Customers are responsible for ensuring items are safely repacked for transport.
- Freight charges for returns may apply unless the item is faulty, damaged, or incorrectly supplied.
Refunds
- We will notify you once we have received and inspected your return.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Your bank or credit card provider may take additional time to process and show the refund in your account.
Non-returnable items
- Sale items and special-order products cannot be returned unless the item is faulty, damaged, or incorrectly supplied.
- We do not accept returns for hazardous materials, flammable liquids, or gases.
- Please contact us if you have questions or concerns about your specific item.