Warranty

The warranty applies for 2 years from the purchase date.
The warranty applies to domestic use only.
Using a domestic oven for professional or commercial purposes may void the warranty.
For professional use, Alfa Forni offers a dedicated HORECA line.

Structural defects in the cooking chamber and main materials.
Gas burner faults on gas models where the fault is caused by a manufacturing defect.
Other essential components required for the oven’s proper use, where the issue is caused by a manufacturing or material defect.

Improper, negligent, or incorrect use of the oven.
Unauthorised modifications or use of non-original components.
Normal wear and tear or cosmetic deterioration, including paint, glass, or knobs.
Incorrect maintenance or failure to clean the oven regularly.
Use above the recommended temperature of 500°C.
Blocked exhaust holes caused by lack of cleaning.
Damage caused by exposure to salty environments, including ovens installed near the sea.
Refractory tiles are not covered by the warranty; however, every Alfa oven comes with a spare tile included.

Keep your proof of purchase, such as your receipt or invoice.
Record the oven serial number, which can be found on the label at the back of the oven.
Contact your authorised dealer so they can open a support ticket with Alfa Forni’s after-sales team.
If you purchased from us, contact us and include your order details, proof of purchase, serial number, and photos or a description of the issue.